Verified requests
No request is opened until room number and surname match the PMS; guests writing from their registered number are recognised without questions.
The guest writes, the right team sees it at once.
VoixStay receives your guests' requests from WhatsApp and web chat through VoixChat, verifies them against the PMS and routes them to the right department as tasks. Guests follow their request in their own language.
Get in touchFaults with photos
Guest fault photos are classified automatically; inappropriate images are never shown to anyone.
Staff PWA
My tasks, department pool, Accept / Start / Done, voice notes and instant notifications. The interface speaks 12 languages.
SLA and escalation
Overdue tasks escalate to supervisors and managers; critical cases trigger a WhatsApp alert.